§1. General provisions
1. The Seller provides Services in accordance with the Regulations and provisions of generally applicable law.
2. The online store is available at volcanogaming.pl.
3. You can contact the Seller:
• by post: MODECOM POLSKA Sp. z o. o., ul. Puławska 145, 02-715 Warsaw,
• by e-mail: sklep@modecom.eu,
• by phone: 22 102 52 13,
• via the contact form,
• via chat available on the Store's website.
4. The Seller makes these Regulations available on the Store's website and may make them available in the Customer's Account or attach them to e-mail messages containing declarations of acceptance of Customers' offers. Customers may at any time: access the Regulations, record, obtain and reproduce them by printing or saving them on a data carrier.
5. The information provided on the Store's website does not constitute an offer of the Seller within the meaning of Art. 66 of the Civil Code, and only an invitation to customers to submit offers to conclude a contract, in accordance with Art. 71 of the Civil Code.
6. In order to use the Store, the Customer must have an IT device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, and also an active and correctly configured e-mail account.
§2. Account registration
1. The contract for the provision of the Customer Account Service is concluded for an indefinite period when the Seller confirms the registration of the Customer Account.
2. The subject of this Customer Account Service is to provide the Customer Account panel, enabling, among others: Customer data and order management.
3. To create a Customer Account, you must register voluntarily and free of charge. It is done by completing and sending the registration form to the Seller, which is available on the Store's website.
4. The condition for correct completion of the registration form is to complete all mandatory and optional fields, using true, complete data or information relating to the Customer.
5. Before sending the registration form, by checking the appropriate box, the Customer should declare that he has read the Regulations and accepts their provisions.
6. The registration form is sent to the Seller using the functionality of the Store and through it.
7. Using the Customer Account is possible after creating it and then logging in using the appropriate login and password.
8. It is prohibited to provide access data to the Customer Account to third parties and to create several Customer Accounts by one Customer.
9. The Customer may terminate the contract for the provision of the Customer Account Service without giving a reason and at any time, using its functionality or by sending the Customer's declaration on this subject to the Seller, e.g. by e-mail or letter.
10. The Seller may terminate the contract for the provision of the Customer Account Service without giving a reason and at any time, subject to a notice period of 14 days and retaining the rights acquired by the Customer before the termination of the contract.
§3. Basic store functionalities
1. The Seller enables viewing information posted in the Store via the Store. The use of the Service ends when the Customer closes the Store's website.
2. The Seller provides Customers with the following basic functionalities of the Store:
• providing a contact form,
• providing a chat with the Seller,
• providing a Goods search engine.
3. To use the functionality of the contact form, complete its mandatory fields, enter the required content and then send a message to the Seller. The Seller will respond immediately, using the functionality of the Store, by phone or electronically by sending an e-mail.
4. To use the chat functionality with the Seller, enter the desired content in its field and then send a message to the Seller. If the chat is in "online" mode, the Seller will respond immediately via the chat functionality.
5. To search for Goods in the Store, enter the desired content in the Store's search engine area and then confirm it. The functionality allows you to search the Store's resources using keywords entered by the Customer. Additionally, the functionality may enable you to perform an advanced search within selected criteria.
6. Using some of the listed functionalities may require having a Customer Account and logging in to it.
§4. Orders placed via the Store
1. Orders for Goods can be placed via the Store's website 7 days a week, 24 hours a day, using the Cart function.
2. After completing the list of orders for Goods, the Customer proceeds to the order in the Cart area.
3. To place an order, the Customer should take the next steps in accordance with the messages displayed on the Store's website.
4. When placing an order, the Customer is obliged to:
• entering data marked as required. Failure to provide them will prevent the order from being finalized,
• choosing the payment method and delivery method.
5. Before placing an order, the Customer receives, by displaying in the Basket area, information about the total price for the order along with taxes and related costs, in particular delivery and payment costs.
6. Placing an order can be done by using the appropriate button in the Cart and is tantamount to the Customer submitting an offer to the Seller to conclude a Sales Agreement for the Goods included in the order.
7. Before sending the order form, by checking the appropriate checkbox, the Customer should declare that he has read the Regulations and accepts their provisions.
8. Acceptance of the Customer's offer by the Seller, subject to the change referred to in the above point, is considered a new offer requiring acceptance by the Customer in order to conclude the Sales Agreement.
9. The Seller confirms that the order has been accepted by immediately sending an e-mail. This message contains the terms and conditions of the concluded Sales Agreement agreed upon by the parties, as well as the data entered by the Customer in the order form in order to enable the detection of errors occurring therein. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail with the correct data.
10. Confirmation of acceptance of the order is tantamount to the acceptance by the Seller of the offer to conclude a Sales Agreement submitted by the Customer.
§5. Sale
1. The Seller provides Customers with the Remote Sales Service of Goods.
2. The goods available in the Store are always presented in the current assortment on the Store's website. The specificity of each Good, its composition and characteristic features can be found in the descriptions of the Goods in the Store.
3. The subject of the Sales Agreement includes the Seller's obligation to transfer ownership of the Goods to the Customer and deliver them, as well as the Customer's obligation to collect the Goods and pay the price of the Goods to the Seller.
4. The Seller reserves the right to conduct promotional campaigns, in particular reducing the price of Goods or Services until a specific date or exhausting the stock of Goods subject to promotion.
5. By concluding the Sales Agreement, the Seller undertakes to provide the Customer with Goods without defects.
6. The Sales Agreement is concluded when the Seller confirms acceptance of the Customer's order.
7. The Sales Agreement is concluded in Polish, with the content consistent with the Regulations.
§6. Discount codes
1. The Seller provides the Customers with the Discount Code Sales Service.
2. The discount code is a document authorizing its bearer to conclude a contract for the sale of Goods included in the Seller's offer, at a price reduced by the balance constituting the value of the discount code.
3. The Seller does not allow the exchange of discount codes for cash.
4. If the value of the Sales contract is lower than the value of the discount code, the Seller does not enable the exchange of the remaining value of the discount code for cash.
5. In order to use the discount code, the conclusion of the Sales Agreement must be preceded by its submission to the Seller.
6. The provisions regarding Sales apply accordingly to the issuance of discount codes.
§7. Delivery
1. The release of Goods that are physical items takes place:
• if the Customer chooses the delivery option via the Carrier, to the address provided by the Customer,
• if the Customer chooses the delivery option to a Parcel Locker via the Carrier, to the Parcel Locker selected by the Customer.
2. Deliveries are made within the territory of the Republic of Poland.
3. Detailed information about costs and delivery methods is published on the Store's website, and the Customer is informed about them during the ordering process.
4. The delivery time of the Goods to the Customer is 10 business days, unless a shorter time is specified in the description of the Goods or when placing the order.
5. In the option of payment in advance, the deadline for shipping the Goods is counted from the receipt of the payment to the Seller's bank account.
6. In each payment variant, the Goods are released no earlier than after the Customer has paid.
7. Confirmation of the release of the Goods to the Carrier for delivery may be made by sending an e-mail to the Customer's e-mail address.
8. The risk of accidental loss or damage to the item passes to the Consumer upon its delivery to the Consumer.
9. If the Customer chooses the delivery option via the Carrier, it is recommended that the delivered shipment be examined by the Customer in the presence of the Carrier.
10. If the shipment is damaged, we recommend filing a complaint directly with the Carrier - it is best to write down a shipment condition report with the Carrier or contact the Seller. When delivering by parcel locker, we recommend showing the damage under the parcel locker's monitoring camera; place the damaged, unopened parcel in the same Parcel Locker box where it was located and close this box, in accordance with the messages on the Parcel Locker screen. Then, you should submit a complaint to the owner of a given parcel locker, in accordance with the messages on the parcel locker screen or the Seller.
§8. Payments
1. The value of payment for Sales is determined based on the price list of the Goods, available on the Seller's website at the time of ordering the Goods.
2. The prices given on the Store's website for a given Good are gross prices given in Polish zloty and include the value of taxes due, but do not include the costs of delivery of the Goods and the selected form of payment.
3. The costs of transaction and delivery of the Goods are borne by the Customer.
4. The total price of the order, visible in the Basket area before placing the order and after selecting the method of delivery of the Goods and payment, includes the price for the ordered Goods along with tax liabilities and all related costs, in particular delivery and transaction costs.
5. The Seller enables the following payment methods for the Sales Services provided:
• payment card via an external payment operator,
• BLIK via an external payment operator.
6. The Seller uses the services of an external payment operator:
• using the external PayU payment system operated by PayU SA with its registered office in Poznań (60-166), ul. Grunwaldzka 182, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000274399, NIP: 7792308495 and REGON: 300523444,
• using the third-party payment system Stripe Payments Europe, Ltd., Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.
7. The customer is obliged to pay at the time of placing the order.
8. The payment is returned by the Seller immediately, no later than within 14 days from the date of the cause, in the event of:
• withdrawal from the contract by the Consumer,
• the Seller's recognition of the claim covered by the complaint in whole or in part, pursuant to generally applicable regulations.
9. The payment is refunded using the same payment method that was used by the Customer in the original transaction, unless he agrees to a different solution that does not involve any costs for him.
10. The Seller is not obliged to refund additional costs of delivery of the Goods incurred by the Customer if the Customer has chosen a delivery method other than the cheapest regular delivery method offered by the Seller.
§9. Newsletter
1. The Seller allows you to join the list of subscribers to the newsletter containing commercial information sent to the Customer's e-mail address.
2. To order the newsletter, use the appropriate newsletter activation field in the registration form or in another form provided by the Seller on the Store's website.
3. The condition for correctly ordering the newsletter is to provide the Customer's e-mail address. Providing this data is voluntary, but necessary to receive the newsletter.
4. Unsubscribing from the list of newsletter subscribers may be done without giving a reason and at any time, using the functionality of the Store or the deactivation link included in the newsletter, as well as by sending the Customer's declaration in this regard to the Seller, e.g. mail or list.
§10. Complaint - non-compliance of the service provided with the contract
1. Complaints may be submitted due to the non-compliance of the Service provided with the contract, in accordance with applicable legal provisions, in particular in accordance with the provisions of Art. 43b et seq. of the Act of May 30, 2014 on consumer rights.
2. Complaints may be submitted by letter or e-mail to the postal or electronic address of the Seller. They can be submitted using the form, the template of which is attached to the Regulations, but this is not obligatory.
3. In the content of the complaint, it is recommended to include:
• the Consumer's contact details, which will be used to respond to the complaint and conduct related correspondence,
• the Consumer's bank account number, which will be used to refund funds in the event of such a circumstance,
• description of the problem and identification data of the Consumer.
4. If the complaint concerns Goods that are an item, in order for the complaint to be considered by the Seller, the Consumer is obliged to deliver or send the complained Goods to the Seller's address, at the Seller's expense.
5. The Seller recognizes complaints within 14 days from the date of notification.
6. The Seller will inform the Consumer about how to resolve the received complaint electronically or by regular mail, depending on the Consumer's will or the method of filing a complaint.
7. If the complaint concerns Goods which, after considering the complaint, are sent to the Consumer, the Seller will deliver or send the Goods to the Consumer's address at his own expense.
8. Refund in connection with a complaint will be made by transfer to a bank account or by postal order, in accordance with the Consumer's will.
§11. Out-of-court handling of complaints and pursuing claims
1. The consumer has the opportunity to use the following out-of-court methods of dealing with complaints and pursuing claims:
• submitting an application for resolution of a dispute arising from the concluded Sales Agreement to a permanent consumer arbitration court operating at the Trade Inspection, whose address, due to its jurisdiction, can be determined via the website of the Office of Competition and Consumer Protection, located at the URLhttps://www.uokik.gov.pl/wazne_adresy.php#faq596,
• submitting an application to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller to the voivodeship inspector of the Trade Inspection, whose address, due to its competence, can be determined via the website of the Office of Competition and Consumer Protection, located at the URLhttps://www.uokik.gov.pl/wazne_adresy.php#faq595,
• using the help of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
• submitting a complaint via the EU ODR online platform, available at URLhttp://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
2. Detailed information on the procedure for out-of-court complaint handling and redress, as well as the rules of access to these procedures, are available at the offices and on the websites of the entities listed in point 1.
3. A list of entities and institutions that carry out tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the following URL:https://www.uokik.gov.pl.
§12. Withdrawal from the contract
1. A Customer who is a Consumer or an Entrepreneur with consumer rights may withdraw from the contract, including the Sales contract, without giving a reason, within 14 days, subject to the standards specified in the information on withdrawal from the contract, which constitutes an annex to the Regulations.
2. The Customer may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration can be submitted on a form, the template of which is an annex to the Regulations.
3. Immediately, but no later than within 14 days from the date on which the Customer withdrew from the contract, he is obliged to return the Goods to the Seller or hand them over to a person authorized by the Seller. To meet the deadline, it is enough to return the Goods before its expiry. This provision does not apply if the Seller has offered to collect the Goods himself.
4. The Customer is liable for any reduction in the value of the Goods resulting from using them in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
5. In the event of withdrawal from the contract, it is considered null and void. If the Customer submitted a declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.
§13. Data and cookie processing
1. Information about the conditions of personal data processing can be found in the Store's Privacy and Cookies Policy.
2. Information about the cookies used can be found in the Store's Privacy and Cookies Policy.
§14. License terms
1. The Seller grants Customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these conditions.
2. Name of the Store, graphic design of the Store, structure of the Store, Store, source or compiled code of the Store, websites used to operate the Store and all documents developed by the Seller in connection with making the Store available, including related works, including the Regulations and other documents or messages sent in connection with the provision of services constitute works within the meaning of copyright provisions. The Seller does not transfer to the Customer the economic copyrights to the Store or any works constituting part of it, nor the right to grant permissions to dispose of the economic copyrights to these works or the Store and to use them, as well as to exercise other dependent rights not reserved in the license terms. .
3. The right to use the Store and related works applies in the following fields of use: saving and reproducing in the memory of a telecommunications device at a place and time chosen by you, and access and display via a telecommunications device at a place and time chosen by you.
4. The Customer may not: rent, lease or resell the works or any part thereof, as well as create derivative works based on them, make changes to the works, remove information about ownership rights or copyrights that may appear in the works, use the works in purposes that violate applicable provisions of common law or ethical and moral standards.
5. The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Seller retains exclusive rights to decide to maintain the integrity of the Store.
6. By publishing any content in the Store, in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, territorially and non-exclusive license to use them in the following fields of use: publication on the Store's website, saving and reproducing in memory of a telecommunications device at a place and time chosen by you, access and display via a telecommunications device at a place and time chosen by you, while retaining the right to grant sublicenses referred to in the points above, in order to enable Customers to use the Store.
7. The Customer acknowledges that it is prohibited to provide the following content to the Store or through it:
• unlawful,
• that may mislead other customers,
• violating the personal rights of Customers, the Seller or third parties,
• generally considered offensive, vulgar or violating decency, in particular: pornographic content, content promoting the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
8. The Seller is entitled to remove or moderate content that violates the provisions of the Regulations.
§15. Validity and amendment of the regulations
1. The Regulations enter into force within 3 days from the date of their publication on the Store's website.
2. Changes to the Regulations may occur due to changes in legal provisions regarding the subject of the provision of Services, as well as due to technical or organizational changes regarding the services provided by the Seller.
3. The Regulations are amended by publishing their new content on the Store's website.
4. The amendment to the Regulations does not apply to Sales contracts concluded before the date of its amendment.
5. Information about changes to the Regulations is published on the Store's website, within 3 days before the date of entry into force of its new wording.
6. The Seller sends information about changes to the Regulations electronically if the parties are bound by a contract concluded for an indefinite period.
§16. Final Provisions
1. The meaning of terms written with a capital letter is consistent with the explanations included in the section describing the definitions used in the Regulations.
2. The Seller is not responsible for:
• interruptions in the proper functioning of the Store and improper provision of Services caused by force majeure in relation to Customers who are not Consumers,
• interruptions in the proper functioning of the Store and improper performance of Services for Customers who are not Consumers, caused by technical activities or reasons attributable to the entities through which the Seller provides Services,
• benefits lost by Customers who are not Consumers.
3. If it is impossible to amicably resolve a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland, in circumstances where such a possibility is permitted by the provisions of its national law, the court having jurisdiction over the registered office of the Seller shall be deemed competent to resolve the dispute.
4. In relation to Customers who are not Consumers or to Consumers not residing in the territory of the Republic of Poland, if the provisions of their national law allow for such a possibility, the law of the Republic of Poland shall apply as the law applicable to the performance of the contract concluded with the Seller and the resolution of disputes related thereto.
5. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer who is a Consumer arising from the provisions of generally applicable local law. The consumer cannot waive them.
6. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with the provisions of law generally applicable in the Consumer's country, the provisions of law generally applicable in the Consumer's country shall apply.
7. If the provisions of the Regulations turn out to be invalid or ineffective, this circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations. Instead of invalid or ineffective provisions, the norm corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Regulations will apply.
§17. Definitions used in the regulations
The Customer is a natural person, a legal person or an organizational unit without legal personality, to which the provisions of generally applicable law grant legal capacity, and who concludes a contract with the Seller for the provision of the Service.
Customer Account is a panel that allows you to manage Customer orders via the Store, provided that you register and log in.
A consumer is a customer who is a natural person and concludes a contract for purposes not directly related to his or her business or professional activity.
The shopping cart is a functionality of the Store that allows the Customer to complete orders for Goods.
A parcel locker is an automatic locker or postal terminal used to collect parcels with Goods.
An entrepreneur with consumer rights is a Customer who is an entrepreneur, ordering Goods related to his business activity, but not of a professional nature for him, in accordance with applicable legal provisions resulting in particular from the subject of his business activity based on the provisions on the Central Register and Information on Business Activity, in accordance with applicable law.
A Carrier is an entity providing Goods Delivery services in cooperation with the Seller.
The Regulations are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers via the Store.
Store is a store run by the Seller via the website available on the Internet at the URL: volcanogaming.pl.
The seller is MODECOM POLSKA Sp. z o. o., based in Warsaw (02-715) at ul. Puławska 145, entered into the Register of Entrepreneurs of the National Court Register under the KRS number: 0000643267, NIP: 1231326759 and REGON: 365706668, being the service provider, administrator and owner of the Store. You can contact the Seller by phone: 22 102 52 13, and by e-mail: sklep@modecom.eu.
Sales is a Goods sales service provided by the Seller to the Customer, the subject of which is the Seller's obligation to transfer ownership of the Goods to the Customer and release them, as well as the Customer's obligation to collect the Goods and pay the Seller the specified price.
Goods are items presented in the Store area by the Seller for the purpose of Sale.
The service is a service provided by the Seller to the Customer, based on an agreement concluded between the parties via the Store. The contract is concluded as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties.
INFORMATION REGARDING THE EXERCISE OF THE LAW
WITHDRAWAL FROM THE CONTRACT
INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT
The provisions contained in this instruction regarding the right to withdraw from the contract by Consumers apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
You have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, except for the cases indicated in the "exclusion of the right to withdraw from the contract" section. The deadline to withdraw from the contract expires after 14 days from:
1. for a contract under which the entrepreneur delivers the goods, being obliged to transfer their ownership - from the consumer or a third party indicated by him other than the carrier taking possession of the goods, and in the case of a contract which:
a. includes many goods that are delivered separately, in batches or in parts - from taking possession of the last good, batch or part thereof,
b. consists in regular delivery of goods for a specified period of time - from taking possession of the first of the goods;";
2. in which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item - in the case of a contract obliging to transfer ownership of the item (e.g. sales contract, delivery contract or contract for a specific work being a movable item) ,
3. concluding a contract - in the case of contracts for the provision of services.
In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.
To exercise the right to withdraw from the contract, you must inform us: MODECOM POLSKA Sp. z o. o., ul. Puławska 145, 02-715 Warszawa, e-mail: sklep@modecom.eu, about your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).
When withdrawing from the contract, you may use the model withdrawal form, but this is not obligatory. The form template is attached to the regulations for the provision of electronic services within the Store.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the item or until you provide us with proof of returning it, depending on which event occurs first.
If you have received items in connection with the contract, please return or deliver the item to us at the following address: Modecom Polska Sp. z o. o. – service, ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno, immediately, and in any case no later than 14 days from the date on which you informed us about your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires.
Please be advised that you will have to bear the direct costs of returning the items. The amount of these costs is estimated at a maximum of approximately PLN 25.00.
You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.
SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
Addressee: MODECOM POLSKA Sp. z o. o., ul. Puławska 145, 02-715 Warsaw; if the Goods are returned together with the form: Modecom Polska Sp. z o. o. – service ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno | sklep@modecom.eu
I/We(*) hereby inform(*) about my/our withdrawal from the contract for the sale of the following items(*) for the provision of the following service(*):
How to refund your payment:
Date of conclusion of contract(*)/acceptance(*):
First name and last name:
Address:
Signature:
(only if the form is sent in paper version)
Date:
(*) Delete as appropriate.
COMPLAINT FORM
(this form can be completed and returned if you wish to file a complaintdue to non-compliance of the Service provided with the contract)
Addressee: MODECOM POLSKA Sp. z o. o., ul. Puławska 145, 02-715 Warsaw; if the Goods are returned together with the form: Modecom Polska Sp. z o. o. – service ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno
Customer's name and surname:
Customer address:
Customer's telephone number:
Customer's e-mail address:
Order number:
The contact details that will be used to respond to the complaint and conduct related correspondence are:
postal address:
e-mail address:
The complaint concerns:
sales contract of __________ of goods:
contracts for the provision of another service:
other:
Date of determining the cause of the complaint:
Description of the problem:
Complaint request:
free repair
exchange of goods for new ones
reducing the price of the goods by the amount of _____
withdrawal from the contract
Bank account number for refund:
Declaration in case of acting as an entrepreneur with consumer rights:
I declare that the concluded sales contract was directly related to my business activity, but it does not have a professional character for me, resulting in particular from the subject of my business activity pursuant to the provisions on the Central Registration and Information on Business. As proof, I list below the PKD for my business activity, published in CEIDG:
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
Date:
Signature of the submitter:
(only if the form is sent in paper version)